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Policies, Terms of Sale and Use

TERMS OF SALE and USE

IMPORTANT INFORMATION! Please read all of our comprehensive policies, procedures, terms of sale and conditions of use as set forth below BEFORE making a purchase with us. Your use of this site, purchase of parts, installation of the parts, fluids, oils, lubrication products, additives etc. or services obtained from us indicates your acceptance of all conditions listed and shown below. Please read them carefully. If you find you do not agree with our comprehensive policy, procedures, terms of Sale and conditions etc., do not purchase from us and do not use this website. Read our "Conditions and Agreement of Your Purchase", our product "Warranty disclaimer", and our "limitation of liability" terms and disclaimer below.

We reserve the right, at anytime, to modify, alter, or update our comprehensive policies, procedures, terms and conditions and you agree to be bound by such modifications, alterations, or updates without notice. All rights reserved. Prices, specifications, manufacturers, availability, and special offers are subject to change without notice. Again, if you do not agree with these policies, procedures, terms and conditions, DO NOT USE The products you purchased. Contact us for a return authorization number and then return your order unused/unopened to Ravenol America LLC. within 15 days for refund.

  1. You should always have an ' ASE Certified Technician' install and use the products you purchased.

  2. Refer to the vehicle manufactures service manual safety instructions and procedures for your specific vehicle before and during installation.

  3. Read your invoice BEFORE installing anything.

  4. Before installing any fluid or lubrication product, compare and verify that the product you purchased conforms or meets the your vehicle manufactures required specification(s).

  5. DO NOT use lubrication products for diagnostics or experimental purposes.


Return Information 

  1. RETURN AUTHORIZATION REQUEST

    PLEASE NOTE: To qualify for a return, your authorization request must be received within 30 days of sales invoice date. All returns over this 30 day period are NOT accepted! First, read the rest of information on this page to determine if your return may qualify. If your return qualifies, Click the "Contact" link at the top or bottom of this page and fill out and submit the form. Please provide us with as much detail about your request as possible.

     

  2. It is Ravenol America LLC's policy that all return authorizations be handled via e-mail.  The submitted information will be verified and considered. If the return qualifies a Return Authorization (RA) number and label (pdf) will be issued and e-mailed within 48 Business hours.

  3. A copy of your Original invoice MUST be included with all returns.

  4. The following will void your return:

    • Over 30 days from the ship date on your original invoice.

    • Products that have been open installed or disassembled. Damage from improper or attempted
      installation.

    • The return must be in re-sellable like new condition.
      - Our ID mark, part number, label, stamp or tab has been removed or tampered with.
      - If original wrappings/boxes for the part, including labels, are damaged or not returned.

    • If parts or hardware are missing.

    • We do NOT accept PARTIAL kit returns. All components, including instruction sheets,
       

  5. All returns are subject to a 25% restock fee.

  6. Shipping and handling charges are non refundable. Initial shipping/handling costs (even if 'free or discounted shipping') will be deducted from the credit.

  7. The buyer is responsible for safely returning a package to us. If a package is damaged when it arrives in our receiving department it will be refused. We suggest insuring your package to protect your investment. Please keep all shipping receipts in case your package is lost or damaged by the carrier. If damage during return shipment occurs it is the customers responsibility to file a damage claim.

  8. Requests for expedited processing will be charged an additional $10 service fee.

  9. Any items returned from an order paid with a 'US Postal' money order or a wire transfer will receive in store credit ONLY. This credit is good for 90 days after the issue date.

  10. Please allow 7 business days from the date we receive your return for your credit to be processed.

 

Order Status

To check the status of your order please call 1 (920) 758-3232

When you've submitted an Internet order you'll view a page with your order confirmation number, please retain this number. A 'Thank you for your order' email will also be sent to the e-mail address that you used within an hour after submitting the order. Note: Please make sure that our orders@RavenolAmerica.com email address is on your accepted senders list so that this 'Thank you for your order' email doesn't end up in your junk mail.

Internet orders are downloaded at 9:00 a.m. CST and 3:00 p.m. CST. Most domestic internet orders placed before 3:00 p.m. CST will be shipped the same day; international orders will be shipped the following business day (* this is NOT guaranteed). If there is a delay with your order, we'll notify you via e-mail within 24 hours with further details.

* Most Special Order, Pre-Order, and Reserve items will NOT be shipped the same day because these parts are currently out of stock. When these items are added to your cart, a time period is shown (number of days) that indicates when the product(s) are scheduled for shipment. This time period will appear on your shopping cart, on your order confirmation page, and on your 'Thank you for your order' email.

Track Your Package

Check your email for a tracking number sent to your email. If you did not get one check your junk mail. or call 1 (920) 758-3232

  • Domestic Shipments
    At the time of domestic shipment FedEx (not Ravenol America) generates a 'FedEx Shipment Notification' e-mail to the address you provided on your order with the tracking number. Note: Please make sure that the TrackingUpdates@fedex.com email address is on your accepted senders list so that this 'FedEx Shipment Notification' email doesn't end up in your junk mail.

  • International Shipments
    At the time of international shipment USPS (not Ravenol America) generates a 'Click-N-Ship(R) Notification' e-mail to the address you provided on your order with the tracking number. Note: Please make sure that the USPS_Shipping_services@usps.com email address is on your accepted senders list so that this 'Click-N-Ship(R) Notification' email doesn't end up in your junk mail.

If you did not receive one of these e-mails from FedEx or USPS or need further assistance you will need to contact a customer service representative at (920) 758-3232 Monday-Friday 9:00 a.m. to 5:00 p.m. CST. If all representatives are busy, leave a message (including the info requested below and daytime phone number) and we will return your call. The time of your call will be documented. You will need to provide us with the following information:

  1. Internet orders will need to provide us with the order confirmation number which was e-mailed to you after the order was placed.

  2. Phone orders will need to provide us with the last name of the person the order was placed under.

Damaged Box and/or shipment

Before leaving our complex, each package has been checked by three quality control inspectors. Fragile parts are inspected closely before shipping and are packaged to prevent damage. Occasionally, customers indicate that their order arrived damaged. To report a damaged order follow these steps:

  1. We package orders carefully according to standard shipping procedures and are NOT responsible for shipping damage. If your package was received in poor condition you must notify us within 24 hours at (920) 758-3232 Monday-Friday 9:00 a.m. to 5:00 p.m. CST. If all representatives are busy, you must leave a message (including name, daytime phone number and invoice number) and we will return your call. The time of your call will be documented. Failure to call within 24 hours may void your damaged claim with the shipping carrier.

  2. Save ALL labels/part packages/wrappings/packing materials/boxes/shipping labels for pickup by the delivery carrier. The delivery carrier requires that the box and all packing materials be kept for pickup when filing a damaged claim. Failure to save ALL packing material may void your claim with the shipping carrier.

  3. If you need an immediate replacement, a duplicate can be shipped to you. The replacement part(s) and shipping cost will be charged to your credit card.

  4. Upon receipt of the damaged box or part(s) and receiving credit from the delivery carrier, we'll credit you for the replacement part(s) and shipping.

Please Note: The claim process with delivery carriers usually takes 10-14 days. However, in some situations it may take longer to process. We will keep you informed via e-mail if it will take longer than 14 days.

Short Shipments

Before leaving our complex, each package has been checked by three quality control inspectors. We also note on your 'Sales Order / Invoice' where small parts are located in your package (i.e. drain plug taped to oil filter box). Each order is inspected closely before shipping to prevent short shipments. Occasionally, customers indicate that they have been short shipped. To report a short shipment follow these steps:

  1. You must notify a customer service representative within 24 hours at (920) 758-3232 Monday-Friday 9:00 a.m. to 5:00 p.m. CST. If all representatives are busy, you must leave a message (including name, daytime phone number and invoice number) and we will return your call. The time of your call will be documented. Failure to call within 24 hours will void your short shipment claim.

  2. Ravenol America will research your order and check inventory. Upon inventory check and verification of a short shipment, an identical part will be shipped at no charge.

  3. Under no circumstances will a credit be issued to your credit card in lieu of replacing the missing part.

Price Discrepancies or Invoice Problem

If you are charged a different amount than you expected, do NOT install or use the products you purchased until your question and information has been verified with us. Your installation of the parts indicates your acceptance of the part(s) and the price charged.

Before leaving our complex, each package has been checked by three quality control inspectors. If after receiving your order you feel there is an error, do NOT install the parts until your question and information has been verified with us. Your installation of the parts indicates your acceptance of the part(s) and the price charged.

  1. You must notify a customer service representative within 24 hours at (920) 758-3232 Monday-Friday 9:00 a.m. to 5:00 p.m. CST. If all representatives are busy, you must leave a message (including name, daytime phone number and invoice number) and we will return your call. The time of your call will be documented. Failure to call within 24 hours will void your price discrepancy claim.

  2. Under no circumstances can any changes be made to an invoice after 30 days, regardless of who was at fault.

Please allow 7 business days from the date we receive your return for your credit to be processed. Also, allow 1 billing cycle (21 days) before contacting us. Credit memos are e-mailed via pdf (faxed or mailed) to customers the day the credit is processed. If you don't have e-mail and the credit memo is being faxed or mailed, please check with your credit card company to verify that a credit has been issued.

PRICING/OFFERS & DISCOUNT POLICY INFORMATION

  • Prices subject to change without notice.

  • Prices subject to stock on hand.

  • Prices are discount exempt, since they are already highly discounted prices.

  • Previous purchases are exempt and cannot receive further discount off of this updated sale. No credit will be given.

Taxes

5% sales tax is applicable to all WI orders. International customers who purchase from this site or by phone are responsible for all of their countries duties and taxes.

Shipping Information:

US lower 48 states

  • Ground shipments
    We ship ground shipments FedEx using our account.
    FedEx Ground delivers to Business Addresses Mon – Fri.
    FedEx Ground delivers to Residential Addresses Tues - Sat.

  • For 20 case and larger quantities or barrels contact us for special pricing and a shipping shipping quote via LTL truck. 

  • Air shipments

  • We ship all air shipments FedEx, using our account.

  • FedEx Air to Business and Residential Addresses delivers Mon – Fri.

  • Delivery signature is required on air shipments

Alaska/Hawaii

  • Alaska and Hawaii are shipped FedEx air only. No ground shipments services are available for Alaska and Hawaii.

  • Special shipping offers are void.

  • Delivery signature is required

Virgin Islands/Puerto Rico/APO

  • Virgin Islands and Puerto Rico are shipped 'USPS Priority Mail' only. Allow 3-5 business days delivery.

  • Special shipping offers are void.

  • Delivery signature is required

Canadian/International

  • Canadian/International orders are shipped 'USPS Express Mail International' or ' USPS Priority Mail International' which requires signature upon delivery. Allow 3-10 business days for delivery depending on your location.

  • Canadian/International customers are responsible for all duties and taxes upon delivery.

  • Do not ask us to falsify the total amount of your order.

  • For 20 case and larger quantities or barrels contact us for special pricing and a shipping shipping quote via LTL truck. 

Order Payments

  • All sales are totaled in US dollars.

  • We accept Visa, Maser Card, Discover, American Express credit cards and verified Paypal accounts.

  • We accept wire transfers.
    Please Note: When contacting your bank, make sure their transfer fee is added to the order total received from us. Otherwise your payment will be received less than required and your order will not be processed until the additional amount is paid. Also see returns from orders paid with a wire transfer.

  • Sorry, NO C.O.D's. Sorry, NO personal checks (the only checks accepted are those from the city of Manitowoc, WI).

Signature Required

  1. Your delivery signature is required on all orders over $500.00.

  2. If you are unable to sign for your package we suggest that you have your package shipped to your work address, friend, or relative where someone can sign for it.

Order Acceptance

The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Ravenol America LLC reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.

Typographical Errors / Out-of-Date Content

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Ravenol America LLC shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We reserve the right to refuse / decline any out-of-date content or offer. Ravenol America LLC shall have the right to refuse or cancel any such orders whether or not the order has been confirmed. Prices, specifications, manufacturers, availability, and special offers are subject to change without notice.

Copyright & Linking

Everything found in Ravenol America LLC's published paper material or online is copyrighted (unless otherwise noted) and may not be used except with our express written consent. Use of our HTML code, images, and or ideas and concepts by you or other third parties for purposes other than those expressed or implied is strictly prohibited and may violate the copyright laws, trademark laws, privacy laws and other laws and regulations. Nothing may be construed as granting any license or right to use any of our trademarks or service marks without our prior written consent.

Copyright

Information generated within Ravenol America LLC's websites is in the public domain and may not be reproduced, published or otherwise used without Ravenol America LLC's permission. Citation to Ravenol America LLC as the source of the information is appreciated, as appropriate. The use of any Ravenol America LLC's Seals, Logos, Trade Marks, Official Insignia, Names, Initials, Text, Images and Video however, is protected and requires advance authorization from Ravenol America LLC.

Linking to our websites

Links to our websites are not permitted without first obtaining advance written authorization. The fact that a website links to anyone of the Ravenol America LLC websites as noted above does not indicate that Ravenol America LLC has any responsibility for the content of that site, nor does it constitute an endorsement of that site by Ravenol America LLC.

  • Links pointing to our websites (noted above) should not be misleading or defamatory.

  • Links pointing to our websites (noted above) should not be from a direct or indirect competitor to Ravenol America LLC's websites or it's entities.

  • If you have received prior written approval to link to our website, appropriate link text that was pre approved by us should be always be used.

  • You must not use any of Ravenol America LLC's website logos, art work, images, trademarks, trade dress to link to this website or it's entities without Ravenol America LLC's express written permission.

  • You must not link to this website using any inline linking techniques.

  • You must not frame the content of this website or use any similar technology in relation to the content of this website without prior written consent from Ravenol America LLC.

Use of Trademarks within this site:

All trademarks, service marks, and trade names (collectively the 'marks') that appear on our site are the property of their respective owners. Ravenol America LLC is NOT affiliated with or endorsed by the vehicle manufactures displayed on this website. All trademarks are displayed for identification purposes only and in NO way are intended to denote ANY affiliation with their respective owners.

Use of Ravenol America LLC's Trade Marks, Seals, Logos, Official Insignia, Names, Initials, Text, Images and Video

Ravenol America LLC trademarks Ravenol America, Seals, Logos, Trade Marks, Official Insignia, Names, Initials, Text, Images and Video including any from may not be used or reproduced without our prior written permission. Requests for permission to use any information on our website(s) shall be referred to the executive team of Ravenol America LLC. The use of Ravenol America LLC's Seals, Logos, Trade Marks, Official Insignia, Names, Initials, Text, Images and Video are protected under Common Law, United States Trade Mark laws, United States Copyright Laws and state of Wisconsin Trade Mark laws which prohibits their unauthorized use in any manner calculated, or intended to convey the impression that such use is approved, endorsed, or authorized by Ravenol America LLC and is illegal unless written permission of their use has been obtained from Ravenol America LLC.

Privacy Policy

We do not provide any personal identifying information, regardless of its source, to any third party for any purpose. Any information you provide in your secure member profile is used only to improve our service to you. We ask you only for very basic contact information. This contact information is used to respond to your requests and orders. Keeping this information up-to-date will save you time on all your future requests and orders. Contact information (like your phone and shipping address) and credit card information is used only for the purpose of processing and shipping your order to you. No sensitive credit card information is stored in your online profile. Your email address is strictly used for Ravenol America marketing and is never given to any 3rd party.

Conditions and Agreement of Your Purchase 

By purchasing, accepting or installing Ravenol America LLC products, it is agreed that in case suit or action is instituted to collect any amounts due, purchaser shall pay reasonable attorney's fees such as the court may award, and costs of suit. In addition, the parties hereto agree that all rights and obligations of the parties hereto (with the exception of warranty claims which shall be governed by Ravenol America LLC warranty agreement) shall be governed by the Uniform Commercial Code as enacted and enforced in the state of Wisconsin on the date of said invoice, and that any dispute concerning this invoice must be resolved in an action brought in any court in the County of Manitowoc, Wisconsin U.S.A. having jurisdiction in the matter.

It is agreed that in case suit or action is instituted in court to collect any amounts due seller from buyer, buyer agrees to pay all collection costs including all attorney's fees and court costs. In addition, the parties hereto agree that all rights and obligations of the parties hereto shall be governed by the Uniform Commercial Code as enacted and enforced in the state of Wisconsin on the date of said invoice, and that any dispute concerning this invoice must be resolved in an action brought in any court in the County of Manitowoc, Wisconsin U.S.A, having jurisdiction in the matter.

Warranty

The products, services, or information on this site (ravenolamerica.com) or purchased from us over the telephone are provided on an 'AS IS' basis with no warranties. To the extent permitted by law, Ravenol America LLC disclaims all representations, expressed or implied, regarding to information, services, products, warranties, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, and implied warranties arising from course of dealing or course of performance.

Limitation of Liability

Ravenol America LLC will not be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if Ravenol America LLC, has been previously notified of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of information, products, services purchased on your invoice. These limitations will apply not withstanding to any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

Ravenol America LLC neither assumes, nor authorizes any employee or agent to assume for it any liability in connection with the sale of products or services. In no event whatsoever purchaser shall not be entitled to recover from Ravenol America LLC any consequential damages (i.e. damages to property, loss of use of vehicle, vehicle failure, loss of time, loss of profits or income, work stoppage, computer malfunction or any other incidental damages). Ravenol America LLC is not liable for labor, towing, loss of use of vehicle, travel time, fluids, shipping/freight, rental vehicles or any other incidental cost incurred as a result of this purchase or exchange even if Ravenol America LLC has been advised of the possibility of such damages and regardless of the legal theory on which such damages are based. We will not refund any labor costs incurred by you or the installer any products purchased from Ravenol America LLC.