|Please Note: All RAVENOL AMERICA orders are fulfilled and shipped by Blauparts LLC. Your payment method receipt will show Blauparts LLC as a result.|
IMPORTANT INFORMATION! Please read all of our comprehensive policies, procedures, terms of sale and conditions of use as set forth below BEFORE making a purchase with us. Your use of this site, purchase of parts, installation of the parts, fluids, oils, lubrication products, additives etc. or services obtained from us indicates your acceptance of all conditions listed and shown below. Please read them carefully. If you find you do not agree with our comprehensive policy, procedures, terms of Sale and conditions etc., do not purchase from us and do not use this website. Read our "Conditions and Agreement of Your Purchase", our product "Warranty disclaimer", and our "limitation of liability" terms and disclaimer below.
Please note: Ravenol®, Blauparts®, Blau®, brand products are solely sold and distributed directly by and through Blaufergnugen Inc the parent company of Ravenol America LLC. We do not authorize third-party dealings, distribution, advertisement, resale, or commercial use of our intellectual property, brands, or products ("Unauthorized Use"). Any such unauthorized use is an infringement of Ravenol, Blauparts, Blau intellectual property and shall be prosecuted to the fullest extent under the law, including immediate account closures.
- You should always have an 'ASE Certified Technician' install and use the products you purchased.
- Refer to the vehicle manufactures service manual safety instructions and procedures for your specific vehicle before and during installation.
- Read your invoice BEFORE installing anything.
- Before installing any fluid or lubrication product, compare and verify that the product you purchased conforms or meets the your vehicle manufacturers required specification(s).
- DO NOT use lubrication products for diagnostics or experimental purposes.
Damaged Box and/or Shipment
Before leaving our complex, each package has been checked by three quality control inspectors. Fragile parts are inspected closely before shipping and are packaged to prevent damage. Occasionally, customers indicate that their order arrived damaged. To report a damaged order follow these steps:
- We package orders carefully according to standard shipping procedures and are NOT responsible for shipping damage. If your package was received in poor condition you must notify us within 24 hours.
- Save ALL labels/item packages/wrappings/packing materials/boxes/shipping labels for pickup by the delivery carrier. The delivery carrier requires that the box and all packing materials be kept for pickup when filing a damaged claim. Failure to save ALL packing material may void your claim with the shipping carrier.
- If you need an immediate replacement, a duplicate can be shipped to you. The replacement part(s) and shipping cost will be charged to your credit card.
- Upon receipt of the damaged box or part(s) and receiving credit from the delivery carrier, we'll credit you for the replacement part(s) and shipping.
Please Note: The claim process with delivery carriers usually takes 10-14 days. However, in some situations it may take longer to process. We will keep you informed via email if it will take longer than 14 days.
You must notify us within 24 hours by submitting a support request.
RAVENOL AMERICA will research your order and check inventory. Upon inventory check and verification of a short shipment, an identical part will be shipped at no charge.
Price Discrepancies or Invoice Problem
If you are charged a different amount than you expected, do NOT install or use the products you purchased until your question and information has been verified with us. Your installation of the parts indicates your acceptance of the part(s) and the price charged.
Before leaving our complex, each package has been checked by three quality control inspectors. If after receiving your order you feel there is an error, do NOT install the parts until your question and information has been verified with us. Your installation of the parts indicates your acceptance of the part(s) and the price charged.
- You must notify us within 24 hours by submitting a support request.
- Under no circumstances can any changes be made to an invoice after 30 days, regardless of who was at fault.
Please allow 7 business days from the date we receive your return for your credit to be processed. Also, allow 1 billing cycle (21 days) before contacting us. Credit memos are emailed to customers the day the credit is processed.
Pricing/Offers & Discount Policy Information
- Prices subject to change without notice.
- Prices subject to stock on hand.
- Previous purchases are exempt and cannot receive further discount off of this updated sale. No credit will be given.
- All sales are totaled in US dollars.
- We accept Visa, Mastercard, Discover, American Express credit cards and verified PayPal accounts.
- We accept wire transfers.
Please Note: When contacting your bank, make sure their transfer fee is added to the order total received from us. Otherwise your payment will be received less than required and your order will not be processed until the additional amount is paid. Also see returns from orders paid with a wire transfer.
- Sorry, NO C.O.D's or personal checks (the only checks accepted are those from the city of Manitowoc, WI).
The receipt of an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. RAVENOL AMERICA LLC reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order. RAVENOL AMERICA LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason. The most likely scenarios that will affect your order's ability to be shipped or the cancellation of your customer account are:
- Customer account created with incomplete, erroneous or fictitious information
- Incomplete, erroneous or fictitious first and last name
- Incomplete, erroneous or fictitious company name
- Incomplete, erroneous or fictitious address
- Potentially erroneous, fictitious or malicious order email address
- Potentially fraudulent order
- Order containing a pre-sale item
- Order contains an item on back-order
- Excessive shipping weight
- Excessive quantity
- Inventory shortage
- Inability to ship on time
- Competitive conflict of interest or trade secret
If an order meets the decline criteria, we will notify you as soon as reasonably possible.
RAVENOL AMERICA LLC reserves the right to cancel customer orders or accounts within 48 hours when customers have not appropriately responded to our information requests from the time our email communications were sent.
Typographical Errors / Out-of-Date Content
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, RAVENOL AMERICA LLC shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We reserve the right to refuse / decline any out-of-date content or offer. RAVENOL AMERICA LLC shall have the right to refuse or cancel any such orders whether or not the order has been confirmed. Prices, specifications, manufacturers, availability, and special offers are subject to change without notice.
Copyright & Linking
Everything found in RAVENOL AMERICA's published paper material or online is copyrighted (unless otherwise noted) and may not be used except with our express written consent. Use of our HTML code, images, and or ideas and concepts by you or other third parties for purposes other than those expressed or implied is strictly prohibited and may violate the copyright laws, trademark laws, privacy laws and other laws and regulations. You may not use any RAVENOL® trademarks, logos, images, designs, or service marks. Nothing may be construed as granting any license or right to use any of our trademarks or service marks without our prior written consent.
Information generated within RAVENOL AMERICA LLC's websites is in the public domain and may not be reproduced, published or otherwise used without RAVENOL AMERICA LLC's permission. Citation to RAVENOL AMERICA LLC as the source of the information is appreciated, as appropriate. The use of any RAVENOL AMERICA LLC's Seals, Logos, Trademarks, Official Insignia, Names, Initials, Text, Images and Video however, is protected and requires advance authorization from RAVENOL AMERICA LLC.
Linking to Our Websites
Links to our websites are not permitted without first obtaining advance written authorization. The fact that a website links to anyone of the RAVENOL AMERICA LLC websites as noted above does not indicate that RAVENOL AMERICA LLC has any responsibility for the content of that site, nor does it constitute an endorsement of that site by RAVENOL AMERICA LLC.
- Links pointing to our websites (noted above) should not be misleading or defamatory.
- Links pointing to our websites (noted above) should not be from a direct or indirect competitor to RAVENOL AMERICA LLC's websites or it's entities.
- If you have received prior written approval to link to our website, appropriate link text that was pre approved by us should be always be used.
- You must not use any of RAVENOL AMERICA LLC's website logos, art work, images, trademarks, trade dress to link to this website or it's entities without RAVENOL AMERICA LLC's express written permission.
- You must not link to this website using any inline linking techniques.
- You must not frame the content of this website or use any similar technology in relation to the content of this website without prior written consent from RAVENOL AMERICA LLC.
Use of Trademarks
All trademarks, service marks, and trade names (collectively the 'marks') that appear on our site are the property of their respective owners. RAVENOL AMERICA LLC is NOT affiliated with or endorsed by the vehicle manufactures displayed on this website. All trademarks are displayed for identification purposes only and in NO way are intended to denote ANY affiliation with their respective owners.
Use of RAVENOL AMERICA LLC's Trade Marks, Seals, Logos, Official Insignia, Names, Initials, Text, emails, Images and Video,
RAVENOL AMERICA LLC, RAVENOL AMERICA, RAVENOL®, Seals, Logos, Trademarks, Official Insignia, Names, Initials, Text, Images and Video, use in emails including any from may not be used or reproduced without our prior written permission. Requests for permission to use any information on our website(s) shall be referred to the executive team of RAVENOL AMERICA LLC. The use of RAVENOL AMERICA LLC's Seals, Logos, Trademarks, Official Insignia, Names, Initials, Text, Images and Video are protected under Common Law, United States Trademark laws, United States Copyright Laws and state of Wisconsin Trademark laws which prohibits their unauthorized use in any manner calculated, or intended to convey the impression that such use is approved, endorsed, or authorized by RAVENOL AMERICA LLC and is illegal unless written permission of their use has been obtained from RAVENOL AMERICA LLC executive team. Additionally, you may not create the appearance of a relationship or affiliation with BLAU®, BLAUPARTS®, or RAVENOL® without our prior written consent.”
We collect information from you when you register and create and account on our site, place an order, subscribe to our newsletter, fill out our site or marketing forms or respond to an email.
Any information you provide in your secure member profile is used only to improve our service to you. There are times when we ask for contact information like your first name, last name, address, phone number, or credit card information. This contact information is used to respond to your requests, orders, adjustments and refunds related to your order. We suggest keeping your account information up-to-date (like your phone and shipping address, etc.). It will save you time on all your future requests and orders.
Sensitive credit card information is not stored in your online account on the RAVENOL AMERICA LLC website database. We offer the use of a secure server. All supplied sensitive credit card information is transmitted via advanced Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database (Authorize.Net) which is only accessible by those authorized with special access rights to such systems. After a transaction, your private information (credit card information, etc.) will not be stored on our servers or system.
More reasons why we use information we collect
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience: Your information helps us to better respond to your individual needs
- To improve our website: We continually strive to improve our website offerings based on the information and feedback we receive from you
- To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs
- To process transactions
- To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. You can unsubscribe from receiving our newsletter at any time. There are detailed unsubscribed instructions at the bottom of the emails we send to you.
Your email address or personal identifying information is strictly used by RAVENOL AMERICA LLC as noted and is never sold to any 3rd party for any purpose, other than for the express purpose of delivering the purchased product or service requested by you. This does not include trusted third parties who may assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other’s rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
You can search the internet and find out how to restrict or block cookies. However, without cookies, users may not be able to take full advantage of all of our website features including shopping cart and checkout.
Other Information We Collect
We may also collect the type of computer OS (operating system ie. Windows 7, 10, etc.) and internet browser you're using to access our site. One reason we acquire this info is because we need to make sure our website works properly with these different technologies. We may also notate your IP address to know what internet service provider you use. One reason we acquire this info is to try to help identify and prevent credit card fraud. We may also collect the domain name of the web site or advertisement from which you came to our website from. This information does not contain your name, address, phone number etc.
Any suggestions, ideas, technical information, methods, questions, comments, emails, websites, product reviews or social media posts you submit to us will be considered a free non-proprietary contribution to RAVENOL AMERICA LLC. You grant RAVENOL AMERICA LLC non-exclusive, royalty-free, transferable, sublicensable, worldwide license to use, store, display, reproduce, modify, perform, and distribute your user content on ravenolamerica.com or it’s 3rd party affiliates in any manner we deem necessary even if it is for commercial purposes. We are not obligated to let you know in what ways we intended to re-use what you have contributed.
You are prohibited from posting or transmitting to or from this site any unlawful, threatening, harassing, libelous, offensive, defamatory, obscene, or pornographic materials, or other materials that would violate any law or the rights of others. RAVENOL AMERICA LLC has no liability related to any such content, verbal, email, social media post or any other published communications whether or not arising under the laws of libel, privacy, copyright or otherwise.
We will retain personal information for the period necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by applicable law or regulation.
The California Online Privacy Protection Act
We therefore will not distribute your personal information to outside parties without your consent.
Children’s Online Privacy Protection Act Compliance
We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years of age or older. We suggest those using our site be 18 years of age or older.
Conditions and Agreement of Your Purchase
By purchasing, accepting or installing RAVENOL AMERICA LLC products, it is agreed that in case suit or action is instituted to collect any amounts due, purchaser shall pay reasonable attorney's fees such as the court may award, and costs of suit. In addition, the parties hereto agree that all rights and obligations of the parties hereto (with the exception of warranty claims which shall be governed by RAVENOL AMERICA LLC warranty agreement) shall be governed by the Uniform Commercial Code as enacted and enforced in the state of Wisconsin on the date of said invoice, and that any dispute concerning this invoice must be resolved in an action brought in any court in the County of Manitowoc, Wisconsin U.S.A. having jurisdiction in the matter.
It is agreed that in case suit or action is instituted in court to collect any amounts due seller from buyer, buyer agrees to pay all collection costs including all attorney's fees and court costs. In addition, the parties hereto agree that all rights and obligations of the parties hereto shall be governed by the Uniform Commercial Code as enacted and enforced in the state of Wisconsin on the date of said invoice, and that any dispute concerning this invoice must be resolved in an action brought in any court in the County of Manitowoc, Wisconsin U.S.A, having jurisdiction in the matter.
The products, services, or information on this site (ravenolamerica.com) or purchased from us over the telephone are provided on an 'AS IS' basis with no warranties. To the extent permitted by law, RAVENOL AMERICA LLC disclaims all representations, expressed or implied, regarding to information, services, products, warranties, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, and implied warranties arising from course of dealing or course of performance.
Limitation of Liability
RAVENOL AMERICA LLC will not be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if RAVENOL AMERICA LLC, has been previously notified of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of information, products, services purchased on your invoice. These limitations will apply not withstanding to any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.
RAVENOL AMERICA LLC neither assumes, nor authorizes any employee or agent to assume for it any liability in connection with the sale of products or services. In no event whatsoever purchaser shall not be entitled to recover from RAVENOL AMERICA LLC any consequential damages (i.e. damages to property, loss of use of vehicle, vehicle failure, loss of time, loss of profits or income, work stoppage, computer malfunction or any other incidental damages). RAVENOL AMERICA LLC is not liable for labor, towing, loss of use of vehicle, travel time, fluids, shipping/freight, rental vehicles or any other incidental cost incurred as a result of this purchase or exchange even if RAVENOL AMERICA LLC has been advised of the possibility of such damages and regardless of the legal theory on which such damages are based. We will not refund any labor costs incurred by you or the installer any products purchased from RAVENOL AMERICA LLC.